Frequently asked questions
Everything you need to know about IBAC WATER, our vials, testing, and shipping.
The product
What is bacteriostatic water?
Bacteriostatic water is sterile water containing 0.9% benzyl alcohol, a preservative that inhibits bacterial growth. The preservative allows a sealed vial to be accessed multiple times in a controlled research setting while maintaining integrity.
What is IBAC WATER intended for?
Our products are supplied strictly for laboratory, research, and analytical use. They are not approved or formulated for use in humans or animals.
What size and material are the vials?
Vials come in 3 mL, 10 mL, and 30 mL — each a sealed glass vial, clearly labeled for research use, containing sterile water with 0.9% benzyl alcohol.
What pack sizes can I buy?
You can order 1, 3, 5, or 10-vial packs. The larger the pack, the lower the per-vial price.
Ordering & shipping
How fast do orders ship?
Orders ship quickly from our US facility in secure, protective packaging designed to protect glass vials in transit.
Do you offer free shipping?
Free shipping over a set order threshold is planned. The exact threshold will be confirmed and shown at checkout. [Placeholder]
Do you ship internationally?
Shipping options and destinations are confirmed at checkout. For bulk or international inquiries, please contact us.
What is your return policy?
Please see our Shipping & Returns policy, or contact support with any questions about your order.
Quality & testing
Is the product third-party tested?
Yes. Each lot is independently tested for endotoxins, pH, sterility, and benzyl alcohol content. The current Certificate of Analysis is available in our COA library.
Where can I see the lab results?
Visit our Lab Results / COA page to review the current lot's Certificate of Analysis.
Where is IBAC WATER made?
All products are manufactured domestically in the United States under strict quality control.
Still have questions?
Our research support team is happy to help with product, testing, or bulk questions — usually the same business day.
Contact our team